1. Overview

This Refund Policy outlines the terms and conditions under which Echo Funding may issue refunds for evaluation purchases. Please read this policy carefully before making a purchase.

2. Refund Eligibility

Critical Policy: Refunds are ONLY available if the following conditions are ALL met:

• Refund request is submitted BEFORE account credentials are generated
• Refund request is submitted within 48 hours of purchase
• No account credentials have been issued or accessed
• No trading activity has occurred on any associated account

Once account login credentials are generated and provided to you, NO REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCES.

3. Non-Refundable Situations

The following situations are STRICTLY NON-REFUNDABLE:

• After credential generation: Once login credentials have been generated and provided to you
• After account access: If you have accessed or attempted to access the evaluation account
• Trading activity: Accounts where any trading activity has occurred
• Violations: Accounts that have violated Terms of Service
• Drawdown breaches: Accounts that have breached drawdown limits
• Time limit: Requests made more than 48 hours after purchase
• Funded accounts: Funded trader accounts (post-evaluation phase)
• Completed evaluations: Accounts that have completed or passed the evaluation phase

4. Refund Request Process

If you believe you qualify for a refund (before credential generation), follow these steps:

1. Contact our support team immediately at [email protected]
2. Subject line: "Refund Request - [Order Number]"
3. Provide your purchase details, order number, and email used for purchase
4. State the reason for your refund request
5. Wait for verification (we will check if credentials were generated)
6. If approved, refund will be processed to original payment method

Note: All refund requests are subject to verification. We reserve the right to deny refund requests that do not meet our eligibility criteria.

5. Processing Time

If your refund is approved (only before credential generation), processing times are:

• Credit/Debit Cards: 5-10 business days
• Cryptocurrency: 1-3 business days

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

6. Partial Refunds

Echo Funding does not offer partial refunds. All approved refunds are issued for the full purchase amount only. No refunds are available for any portion of a purchase after credentials have been generated.

7. Chargebacks

Initiating a chargeback without first contacting our support team may result in:

• Immediate account suspension
• Permanent ban from Echo Funding services
• Legal action to recover costs

Please contact us first to resolve any payment disputes.

8. Contact Information

For refund requests or questions about this policy:

Email: [email protected]

Subject Line: Refund Request - [Your Account ID]